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Rekha's KitchenGet the app

Policies

Shipping & Delivery Policy

Last updated: 30 October 2026

1. How to order

  • Rekha’s Kitchen app (Google Play) — the full menu, party bookings, aachar and tiffin plans, with live tracking.
  • Zomato and Swiggy — selected dishes; delivery is handled under their policies.

2. Food delivery area

We deliver freshly cooked food from our kitchen in Avantika, Ghaziabad to nearby areas, including Avantika, Govindpuram, Shastri Nagar, Raj Nagar, Raj Nagar Extension, Kavi Nagar. The app checks whether your exact address is in range before you order.

3. Timings

  • Kitchen hours: 8:00 AM – 9:00 PM, all days. The app shows when we are open and, if closed, when we open next.
  • Typical delivery time is 30–45 minutes after the kitchen accepts your order, and can be longer at peak hours or in bad weather.

4. Delivery charges and minimum order

Delivery charges depend on your order value and are shown at checkout before you pay; larger orders may get reduced or free delivery. Any minimum order value is also shown in the app.

5. Party orders

Party orders are booked for a date and time at least 12 hours ahead. We cook close to your slot and our rider delivers it to your address at the booked time.

6. Homemade aachar (pickles)

  • Aachar is booked by date in the app, packed at our kitchen and shipped by courier. It usually reaches you in a few days; the app shows the expected timeline for your address.
  • Courier charges, if any, are shown at checkout.
  • Jars are sealed and packed to travel safely. If a jar arrives damaged or leaking, tell us within 48 hours with photos (see our Refund Policy).

7. Tiffin subscriptions

Tiffin meals are delivered in the slot of your plan on your plan days. You can skip a day in the app up to 3 hours before the slot.

8. Packaging

  • Food is packed in food-grade, leak-resistant containers.
  • Aachar is packed in sealed jars, cushioned for courier transit.

9. Tracking

You can follow every food order in the app — accepted, being prepared, ready, out for delivery and delivered — including the rider’s location once they are on the way.

10. Helping us deliver

  • Give a complete address with a landmark, and keep your phone reachable.
  • If the rider can’t reach you or the address is wrong, they will try to call you; an order that can’t be delivered for these reasons is not refundable.

11. Contact

Phone / WhatsApp +91 8882956678 · Email contact@rekhaskitchen.in